contact us

Use the form on the right to contact us.

You can edit the text in this area, and change where the contact form on the right submits to, by entering edit mode using the modes on the bottom right.

884 Garvin Hill Rd
Greensboro, VT

802-533-2566

 

 

 

Customer Service and Marketing

Job Posts

Customer Service and Marketing

Jasper Hill Team

Jasper Hill is a leader in the artisan cheese industry.  We are a mission based company working to preserve Vermont’s agricultural soils and working landscape through farmstead cheese production. The Jasper Hill Family of Businesses (JFOB) includes two farms, two creameries, a cheese aging facility, as well as the sales and administrative team – all nestled into the rolling hills of Vermont’s Northeast Kingdom.

Position Summary

We are looking for an enthusiastic, outgoing and creative individual to be a part of our customer service team with a focus on marketing.  Our ideal candidate will be comfortable providing great customer service while generating attractive and fresh marketing content.  This position will use both traditional and digital marketing elements to tell our story and connect with customers effectively.

 

Essential Responsibilities

·       Take and process orders across several platforms for multiple customer types as a member of the customer service team, with a position focus on e-commerce

·       Provide troubleshooting assistance for customers via phone and email

·       Assist in matching available inventory with sales opportunities, especially with regards to e-commerce and special event outlets

·       Organize and disseminate creative assets for the sales team

·       Lead tours and assist with on-site coordination of visitors

·       Support the Director of Marketing on all things marketing

·       Write, synthesize, and proof concise copy for newsletters, website, and social media, echoing a familiar company voice

·       Maintain up-to-date content within our Squarespace hosted website

·       Coordinate the production of labels and packaging using design software

·       Assist in leveraging our media intelligence platform including targeted press releases

·       Coordinate contracted photography, film, design and illustration projects with outside parties

·       Coordinate strategic execution for joint marketing and sales initiatives, including content creation, scheduled dissemination and analytics across market segments

 

Requirements

·       Copywriting and graphic design samples (portfolio of published work a plus)

·       Exceptional people and communication skills

·       Ability to excel in a team environment

·       Natural ability to troubleshoot and solve problems

·       Advanced computer skills, including experience with online platforms

·       Commercial awareness partnered with a creative mind

·       Excellent time management skills

  • Illustrator and Photoshop (or similar software) ability, proficiency a plus